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A highly regarded Boston‑based employment law firm is seeking a Client Intake & Administrative Assistant to support its growing practice. This role offers hours Monday – Friday, 9:00AM – 5:00PM and is compensating $29/hour.
Position Overview
The Client Intake & Administrative Assistant serves as the first point of contact for prospective and existing clients. This individual plays a key role in delivering an excellent client experience while supporting administrative and case‑related functions across the firm. The role offers hands‑on exposure to legal operations and the opportunity to grow within a respected practice.
Key Responsibilities
- Answer and manage a high volume of incoming phone calls in a professional and courteous manner
- Respond promptly to client inquiries via phone and email
- Conduct client intake and accurately gather preliminary information
- Provide exceptional customer service and maintain a positive client experience
- Assist with administrative and case‑related support tasks
- Perform internet‑based and basic AI‑assisted research as needed
- Support and contribute to the firm’s social media presence, including content ideas and engagement monitoring
- Manage multiple tasks efficiently in a fast‑paced office environment
Qualifications & Skills
- Excellent verbal and written communication skills
- Strong customer service and interpersonal abilities
- Comfort with technology, online tools, and internet research
- Interest in social media; experience with platforms such as Instagram, Facebook, or LinkedIn preferred
- Creative, solution‑oriented mindset
- Highly organized, detail‑oriented, and dependable
- Ability to multitask and work effectively under pressure
- Desire to learn, grow, and build a long‑term career within a professional services environment
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