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Our client, a transportation services company, is seeking a Customer Service Call Center Agent. This is a temporary contract role paying $20/hour, scheduled Thursday-Monday with weekend hours required (Tuesdays and Wednesdays off), and is onsite in Boston, MA. The assignment is expected to start toward the end of March and run through July, with potential to extend based on performance. Qualified and interested candidates are encouraged to apply today for immediate consideration.
Job Responsibilities:
- Answer a high volume of inbound customer service calls (approximately 40-50 per day) in a professional and friendly manner
- Log all customer interactions and complaints accurately in the database
- Ensure detailed documentation of incidents and customer concerns
- Route complaints and inquiries to the appropriate internal departments via email
- Escalate safety-sensitive issues to management as needed
- Respond to customer inquiries via email when needed (preferred)
Candidate Qualifications:
- Prior customer service or call center experience handling inbound calls
- Strong communication skills with the ability to remain calm under pressure
- Comfortable working with upset or frustrated customers
- Willingness to learn or existing knowledge of public transportation systems
- Basic proficiency with Microsoft Office and using a laptop
- Flexibility to accommodate schedule changes; bilingual skills are a plus but not required
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