Bilingual Data Entry & Customer Service (Spanish/English)

Position Overview

Our client is seeking a Bilingual (Spanish/English) Data Entry & Customer Service Specialist to support day-to-day operations within a vehicle processing / shipping support environment. This role is responsible for accurate data entry, document verification, and in-person customer assistance, ensuring records are complete, compliant, and handled with strict confidentiality.

Key Responsibilities

• Enter and maintain customer/account information in internal systems with speed and high accuracy (alpha + numeric).
• Review source documents for completeness, legibility, procedural compliance, and accuracy
• Verify required documentation and ensure submissions meet internal standards prior to processing.
• Provide front-line customer support in person and via email, including guidance on:
  • appointment scheduling and check-in steps
  • shipping/processing requirements
  • required forms and supporting documentation
• Follow established standard operating procedures and protect confidential customer data at all times (privacy and data security focused).
• Perform routine clerical and administrative support such as:
  • drafting and sending professional emails/correspondence
  • scanning, copying, faxing, filing, and record retrieval
  • basic research across multiple systems to resolve customer or document issues
• Maintain an organized filing system (physical and/or electronic) and retrieve records as requested.
• Operate general office equipment (printer, scanner, copier, etc.).
• Support walk-in customers as needed; may require frequent movement throughout the facility, including going up/down stairs during the day.
• Complete additional tasks and operational support duties as assigned by leadership.

Required Qualifications

• Bilingual Spanish/English required – must be able to speak, read, and write in both languages and communicate professionally with customers.
• 2+ years of experience in a professional office setting performing administrative/data entry duties plus face-to-face customer service.
• High school diploma (or equivalent).
• Demonstrated ability to type 50+ WPM with accuracy.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint) and comfort working across multiple computer-based systems.
• Strong attention to detail with a commitment to data accuracy and documentation standards.
• Ability to multi-task in a fast-paced environment while meeting time expectations.
• Strong time management, organization, and follow-through; dependable attendance and reliability.
• Comfortable taking direction and working independently with minimal supervision.