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- Process, handle, and maintain records for all incoming and outgoing courier and mail and any other deliveries as required to ensure proper routing and labeling.
o Provide solutions to problems associated with special requirements such as bulk mail and other special needs.
- Maintain all mail stops and package rooms as appropriate
- Research and follow-up with clients regarding tracking mail and/or packages.
- Perform mailroom inspections and inventory supplies.
- Any other activities to support company and/or site operations.
- Actively support an environment of teamwork, cooperation, performance excellence and personal success.
- Participate in the individual performance management program and personal development planning.
- Act as an ambassador for company by behaving consistently with cultural and ethical requirements.
Client Relationship
- Proactively develop and maintain client relationships and provide exceptional service as reflected by client feedback ensuring that expected service levels are achieved.
- Comply with all requirements of the client contract and meet or exceed Key Performance Indicators.
- Support the day-to-day delivery of mail services on site in accordance with all agreed policies, procedures.
- Identify opportunities for improved operational standards to drive efficiencies (process and cost) and make recommendations to the assistant/facility manager for consideration.
Sound like you? To apply you need to have:
- At least one year experience in related skills applicable to corporate mailroom operations.
- Able to adequately perform required job functions including being able to lift minimum of 50 lbs., bend and move in such a way as to perform job tasks in a safe and approved manner. (previous experience at FedEx/Amazon a plus).
- Knowledge of current postal codes, procedures, and regulations.
- Proficiency in a range of information technology tools and platforms.
- Attention to detail is required for handling sensitive mail and proper routing of mail.
- Good communication, organization and problem-solving skills.
- Ability to work independently with little supervision.
- Self-motivated; confident, energetic and flexible
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