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Our client, a public transportation services organization, is seeking a Customer Service Administrator to support its Customer Experience team on a temporary basis with potential to convert to permanent. This role is 100% onsite in downtown Boston, working Monday-Friday, 8:30 AM-4:30 PM, and pays $24/hour. Qualified and interested candidates are encouraged to apply today for immediate consideration.
Key Responsibilities
- Handle incoming phone calls from customers, including parking-related inquiries and appeals, using scripted responses and internal systems
- Review and resolve online and written parking appeals through multiple software platforms
- Log and respond to customer questions, suggestions, and complaints via ServiceNow
- Open, sort, and process incoming mail such as written appeals and payments
- Ensure timely completion of tasks to meet compliance requirements set by governing agencies
Candidate Qualifications
- Prior office administrative or customer service experience
- Comfortable handling a high volume of phone calls, including occasional difficult conversations
- Strong computer skills and ability to learn multiple software systems quickly
- Clear communication skills and a calm, professional demeanor
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