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Beacon Hill is hiring! We have partnered with a growing technology company in hiring a Client Services Specialist to start immediately. This is a contract role to help during the peak busy season and it’s 100% remote.
Responsibilities
- Serve as the primary point of contact for existing customers regarding contract renewals, account updates, and ongoing service needs
- Manage and process customer renewals accurately and on time, ensuring a seamless and positive customer experience
- Proactively reach out to customers ahead of renewal dates to confirm terms, address questions, and prevent lapses
- Update, maintain, and track customer records, renewal activities, and communications within Salesforce
- Respond to inbound customer inquiries via phone and email, resolving issues efficiently and professionally
- Collaborate with sales, account management, and billing teams to ensure accurate pricing, contracts, and documentation
- Identify opportunities to improve customer retention and flag upsell or cross-sell opportunities when appropriate
- Ensure compliance with company policies, pricing guidelines, and renewal procedures
- Meet or exceed individual and team performance metrics related to renewals, response times, and customer satisfaction
Requirements
- Previous customer service, account management, or renewals experience preferred
- Hands-on experience using Salesforce to manage customer data, activities, and workflows
- Strong communication skills with the ability to explain renewal terms clearly and confidently
- Detail-oriented with strong organizational and follow-up skills
- Ability to manage multiple renewals and customer requests simultaneously in a fast-paced environment
- Comfortable working cross-functionally with sales, billing, and internal support teams
- Proficient with Microsoft Office or Google Workspace
- High school diploma or equivalent required; associate’s or bachelor’s degree a plus
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