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Our client, a leading Cloud collaboration service with office in Lower Manhattan, aims to provide a world-class product for their customers, and their approach to employee experience is no different. The Workplace Experiences Team is often the first point of contact for every person (e.g. employees, vendors, partners, customers, etc). Reporting into their Senior Manager of Workplaces who is based in their San Francisco office, this person will be the hands-on, onsite support for all their employees in the New York office. This role starts asap and will be a 1-year contract with potential to extend at the year mark! This role is fully onsite Monday – Friday, hours are 8am-5pm with a 1hr unpaid lunch break. Hourly pay rate is $28.00-$35.00/hr DOE
What You’ll Do:
- Serve as a daily resource for employees, responding to in-person and electronic workplace inquiries.
- Support new hire onboarding by welcoming employees, guiding them through the office, and ensuring a smooth Day One experience.
- Assist existing employees with a range of office needs-from desk setup to facilities questions.
- Support the daily catering program, ensuring quality, timeliness, and employee satisfaction.
- Manage office access and security procedures, including visitor check-ins and badge access.
- Serve as a gatekeeper for the space, ensuring the safety and security of employees, guests, and assets.
- Maintain operational excellence in the workplace by:
- Managing desk reservations and check-ins via Envoy (capacity management tool)
- Overseeing office inventory including office supplies, pantry, and restroom essentials
- Tracking office expenses and maintaining budget accuracy
- Partnering closely with the internal Culture Committee to help with coordination and support for in-office events, team meetups, and celebrations
- Partnering closely with the IT team to ensure a seamless user experience for technical needs within office facilities
Who You Are:
- You value inclusion and are eager to work in an office where people from different backgrounds thrive
- You have excellent verbal and written communication skills.
- You have 2+ years of experience previously supporting office operations, workplace systems (like help desks or desk reservation tools), or hospitality functions.
- You’re adaptable and energized by fast-paced, ever-changing environments.
- You take pride in being helpful to others, extremely responsive and have a customer service mindset.
- You’re highly organized and can juggle multiple responsibilities with ease and clarity.
- You’re proactive and solution-oriented, asking the right questions to resolve issues quickly.
- You remain calm under pressure and bring sound judgment and emotional intelligence to every interaction.
- You are able to problem-solve and bring in the right people to ensure communication is clear, timely, and prioritized.
- You’re comfortable working independently and are skilled at communicating effectively across time zones.
- You understand the importance of office safety and security, and are confident in managing visitor access, enforcing policies, and escalating issues appropriately when needed.
A1452280NY-Temp_1774362026