Contact Center Specialist

Contact Center Specialist

Starting Salary: $40,000
Schedule: Monday-Friday, 8:00 AM-5:00 PM (CT)
Work Environment: Fully onsite (DFW / Carrollton area)

A growing service-based organization is seeking a polished and well‑spoken Contact Center Specialist to serve as the first point of contact for inbound customer inquiries. This is a brand‑new role within the marketing/contact center team and offers strong long‑term growth potential, including future leadership opportunities.

This position is ideal for someone with a customer service foundation, sales mentality, and CRM experience who thrives in a fast‑paced, high‑volume environment.

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What You’ll Do

• Answer and manage a high volume of inbound calls with professionalism and urgency
• Convert inbound inquiries into scheduled appointments and booked jobs
• Accurately capture customer details, service needs, and call outcomes in CRM systems (Salesforce)
• Follow up on missed calls, unsold opportunities, and pending estimates
• Identify and flag low‑quality or irrelevant leads to support marketing optimization
• Provide basic service and pricing guidance while setting clear customer expectations
• Maintain a strong brand presence through call quality, tone, and adherence to scripts
• Partner closely with internal teams to ensure scheduling accuracy and customer satisfaction
• Escalate customer concerns as needed and support issue resolution
• Identify trends in call quality, feedback, and missed opportunities and share insights with leadership

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Must‑Have Qualifications

• 1-3 years of experience in a call center, customer service, dispatch, scheduling, or inbound sales role
• Hands‑on experience using Salesforce or a comparable CRM
• Strong phone presence with polished, professional communication skills
• Sales‑minded approach with confidence converting calls into booked services
• Ability to multitask, stay organized, and work efficiently under pressure
• High attention to detail and follow‑through