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Our client, a technology consulting marketplace company, is seeking a Temporary Support Operations Associate to join their Boston-based team. This role is fully onsite, with hours of 9:00 AM-5:00 PM and pays $25/hour. This is a fast-paced, startup-style environment focused on connecting businesses with experienced consultants, offering a dynamic opportunity for early-career professionals to gain exposure to operations and client support. Qualified and interested candidates are encouraged to apply today for immediate consideration.
Responsibilities:
- Respond to and resolve client and expert inquiries in a timely, professional manner
- Monitor incoming requests and escalate trends to internal teams (Product, Legal, Finance)
- Support user onboarding through email and phone communication
- Develop a strong understanding of the platform to anticipate user needs
- Identify and document technical issues for internal teams
- Assist with reviewing new expert profiles for marketplace readiness
- Support expert engagement and help improve their platform presence
- Collaborate with internal teams to match experts to opportunities
Qualifications:
- 0-2 years of experience in customer support, operations, or a related field
- Strong customer service and technical aptitude
- Excellent verbal and written communication skills
- Ability to multitask and adapt in a fast-paced environment
- Detail-oriented with strong problem-solving skills
- Team-oriented with the ability to collaborate cross-functionally
- Self-motivated and comfortable working in a startup environment
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