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Medical Referral Coordinator
Our Referral Coordinators serve as the initial point of contact for OC patients/healthcare facilities for all incoming referral needs.
Responsibilities:
- Manage the referral process from receiving referral to follow-up communication for all in-coming referrals.
- This process includes transcribing incoming referrals, contacting patients to schedule appointments, working from the EPIC application work queues and other incoming referral sources.
- Team member will be required to research potential referral sources, communicate with referring practices and/or providers and track referrals through the entire referral process.
- Referral coordinators will coordinate referrals between all location sites at practice by checking all FAX folders and following all referral processes.
- Team members will be responsible for inbound and outbound calls, ensuring that all calls are handled in a timely, courteous manner, and that patient appointing follows all clinic policies.
- Ensure that all referral documentation is accurate and up to date
Experience required:
- One year experience in call center/medical setting involved with in -bound calls, scheduling, patient flow, and patient care.
- Prior, direct experience in fast paced customer service setting required.
- Experience as MAA, MOA, Unit Secretary, EMT, or other healthcare certification, preferred.
- Prior experience with EPIC software
Preferred Skills:
- Ability to learn proprietary software applications
- Knowledge of medical terminology preferred
- Skill in telephone procedures
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