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Job Title: Collections & Recovery Specialist (Post Charge-Off)
Location: Fort Worth, TX 76177
Schedule: Monday – Friday, 8:00 AM – 5:00 PM
Industry: Automotive Financial Services / Lending
Overview
Our client, a leader in automotive financial services, is seeking a detail-oriented Collections & Recovery Specialist to support post charge-off account resolution efforts. This role focuses on coordinating recovery activity, working with third-party vendors, and engaging customers to maximize recovery outcomes while mitigating loss.
Key Responsibilities
- Assign charged-off accounts to external recovery, repossession, and skip tracing partners based on established performance criteria
- Manage ongoing follow-ups with vendors to track account activity and ensure performance expectations are met
- Handle inbound and outbound calls with customers to discuss repayment options, settlements, and voluntary surrender of collateral
- Maintain accurate account updates and documentation within internal systems
- Respond to inquiries from internal teams, external vendors, and customers via phone and email
- Support legal recovery processes, including coordination with agencies and attorneys on escalated accounts
- Review disputed accounts, conduct research, and escalate complex cases as needed
- Assist with redemption and reinstatement processing by verifying funds and initiating appropriate workflows
- Partner with internal teams on fraud-related matters and accounts requiring additional investigation
Qualifications
- High School Diploma or GED required; Bachelor’s degree preferred
- Experience in collections, recovery, finance, or a related field strongly preferred
- Strong communication skills with the ability to navigate sensitive financial conversations
- Ability to manage multiple accounts and prioritize workload effectively
- Proficiency in Microsoft Office and case management systems
- Detail-oriented with strong problem-solving and analytical skills
Ideal Candidate
- Background in automotive finance, lending, or collections environments
- Experience working with third-party vendors or agencies
- Comfortable handling high-volume phone and email communication
- Ability to work both independently and collaboratively in a fast-paced environment
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