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Seeking a Lobby Ambassador to join our Experience Services team in Research Triangle Park. As the first point of contact for clients and guests, you will create exceptional workplace experiences that leave lasting impressions. This role is central to delivering the commitment to superior service-welcoming visitors with warmth and professionalism, anticipating needs, and ensuring seamless experiences from pre-arrival through departure. You’ll combine your passion for hospitality with outstanding people skills to foster a welcoming, service-focused environment. This is your opportunity to be a valued partner in creating memorable experiences for our clients and their guests.
What your day-to-day will look like:
- Enthusiastically welcome guests, anticipate their needs, and assist with arrivals, departures, and office orientations
- Engage visitors, employees, and callers in a manner that makes them feel warmly welcomed and assist them in a helpful and timely manner
- Maintain visible engagement throughout the workplace; conduct strategic site walks during periods of reduced front desk coverage to assist customers and guests
- Effectively pair services to guests’ needs and serve as a resident expert on local cuisine, hotels, attractions, and upcoming events
- Build connections and networks throughout the hospitality industry
- Connect with clients, customers, and support teams to proactively anticipate needs, identify issues, and deliver creative solutions
- Maintain familiarity with all facility services and work with internal teams to facilitate a hospitality-focused approach across all touchpoints
- Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills at all times
- Assist with meeting support, reception duties, personal support, and mail services where applicable
- Act as a central point of contact, providing information and wayfinding for the campus, services, and activities.
Required Qualifications:
- Minimum 2-3 years of previous customer service or hospitality-related experience
- Proven ability to create experiences that go beyond expectations-you’re a true people person
- Flexibility and a positive attitude in managing shifting daily priorities
- Excellent communicator with the ability to interact professionally through spoken and written word; fluency in English required
- Strong multitasking and prioritization skills while ensuring consistent, elevated guest experiences and accuracy
- Working knowledge of a range of information technology tools and platforms.
Preferred Qualifications:
- Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, and Outlook)
- Background in hospitality and customer service with a welcoming, friendly demeanor
- Ability to quickly learn new systems and adapt to evolving workplace technologies.
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