Skip Recovery Agent

Skip Recovery Specialist

Industry: Automotive Financial Services

Schedule: ONSITE, Mon-Fri 8am-5pm, Fort Worth, TX 76177

Position Summary

Our client, a leading organization in the automotive financial services industry, is seeking a Skip Recovery Specialist to support post-charge-off account recovery efforts. This role is responsible for managing recovery activities through external vendors, conducting account research and skip tracing, communicating with customers regarding payment resolution options, and supporting legal recovery efforts to help minimize losses and maximize asset recoveries.

Key Responsibilities

Account Recovery & Vendor Management (35%)

• Assign charged-off accounts to third-party recovery, skip tracing, or collection vendors based on established guidelines and account status.
• Monitor vendor performance and recovery efforts to ensure compliance with service level expectations and recovery objectives.
• Maintain regular communication with assigned vendors regarding account progression and recovery activities.
• Review account statuses and determine appropriate next steps to maximize recoveries.

Customer Resolution & Collections Support (30%)

• Handle inbound customer inquiries related to charged-off auto finance accounts.
• Discuss payment arrangements, settlement options, payoff requests, and account updates.
• Coordinate voluntary vehicle surrender requests and facilitate recovery activities.
• Support account reinstatement and redemption processes by communicating available payment solutions and tracking payment activity.

Research, Legal Support & Internal Collaboration (15%)

• Respond to inquiries from internal departments, external vendors, and other stakeholders via phone and email.
• Research disputed accounts and identify appropriate resolutions.
• Assist with accounts requiring legal recovery remedies, including vehicle recovery actions and title-related matters.
• Collaborate with internal compliance, fraud prevention, and recovery teams on complex account situations involving external agencies or legal entities.

Redemption & Recovery Processing (10%)

• Verify receipt of funds and prepare appropriate documentation for vehicle redemption or recovery release processing.
• Coordinate communication efforts between customers and internal teams to ensure timely resolution of redemption requests.

Escalations & Account Analysis (10%)

• Investigate disputed or escalated customer accounts and identify root causes of issues.
• Escalate complex account matters to management or external partners when appropriate.
• Maintain accurate account records and ensure all recovery activity is properly documented.

Qualifications

Required

• High School Diploma or GED
• Experience in collections, asset recovery, account resolution, customer service, or financial services operations
• Strong verbal and written communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office and account management systems

Preferred

• Bachelor’s Degree
• Experience within automotive finance, consumer lending, collections, asset recovery, or repossession operations
• Knowledge of skip tracing techniques and recovery vendor management
• Familiarity with legal recovery processes and secured asset collections

Preferred Skills

• Skip Tracing
• Collections & Recoveries
• Vendor Management
• Negotiation & Conflict Resolution
• Account Research & Analysis
• Customer Service
• Risk Mitigation
• Legal Recovery Coordination
• Automotive Finance Operations
• Attention to Detail

This opportunity offers the chance to join a well-established organization within the automotive financial services industry, supporting critical recovery operations and helping drive successful account resolution outcomes.