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The HR Benefits Specialist will support the Human Resources Department with a focus on benefits administration, employee relations, HR operations, compliance, and employee support. This position serves as a key resource for employees and managers regarding benefit programs, HR policies, leave administration, and employment-related matters while ensuring the organization maintains compliance with federal, state, and company requirements.
Essential Functions
* Administer and maintain all employee benefit programs, including medical, dental, vision, life insurance, disability, retirement plans, flexible spending accounts, and other employee benefit offerings.
* Serve as the primary point of contact for employee benefit inquiries, providing guidance and education regarding eligibility, enrollment, life events, claims issues, and plan provisions.
* Coordinate and manage annual Open Enrollment activities, including employee communications, benefit system updates, vendor coordination, and employee education sessions.
* Process benefit enrollments, terminations, qualifying life events, status changes, and dependent updates while ensuring accuracy and timeliness.
* Partner with benefit brokers, insurance carriers, retirement plan providers, and third-party administrators to resolve employee issues and maintain effective vendor relationships.
* Administer leave programs, including FMLA, ADA accommodations, workers’ compensation, parental leave, military leave, and other applicable leave programs.
* Ensure compliance with federal, state, and local employment laws and regulations, including ACA, COBRA, HIPAA, ERISA, FMLA, and other applicable requirements.
* Maintain accurate employee personnel files, benefits records, and HRIS data while ensuring confidentiality and data integrity.
* Facilitate and support New Hire Orientation programs, including benefit onboarding and employee education regarding company programs and policies.
* Assist employees and managers with questions regarding company policies, benefits, leave programs, employee relations matters, and HR-related procedures.
* Support employee relations matters through coaching, conflict resolution, documentation, investigations, and policy interpretation under the direction of HR Leadership.
* Coordinate employee recognition, wellness, engagement, and retention initiatives that support organizational culture and employee satisfaction.
* Assist with performance management processes, including documentation, employee development planning, and manager support.
* Process employment verifications, unemployment claims, workers’ compensation documentation, and other HR administrative requirements.
* Maintain and update organizational charts, job descriptions, policy documents, employee handbooks, and workforce planning records.
* Conduct audits of HR and benefits data to ensure compliance, accuracy, and adherence to company policies and regulatory requirements.
* Prepare, analyze, and report on HR metrics including benefits utilization, turnover, absenteeism, headcount, retention, and employee engagement trends.
* Support payroll-related processes through employee data maintenance, benefit deductions, and coordination with payroll as needed.
* Assist with HR projects, process improvements, system implementations, and other duties assigned by Human Resources Leadership.
Skills and Abilities
* Exceptional interpersonal, written, and verbal communication skills with the ability to effectively interact across all levels of the organization.
* Strong working knowledge of benefits administration, employee relations, leave management, HR compliance, and HR operations.
* Proficiency with HRIS platforms such as Paycom, Workday, ADP, UKG, or similar systems.
* Knowledge of applicable employment laws and regulations including FMLA, ADA, COBRA, HIPAA, ACA, and ERISA.
* Demonstrated ability to handle highly sensitive and confidential information with discretion and professionalism.
* Strong analytical and problem-solving skills with the ability to interpret policies, regulations, and employee situations.
* Excellent organizational skills with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
* Ability to build trust, collaborate effectively, and provide exceptional customer service to employees and leaders.
* A growth mindset with a commitment to continuous improvement and delivering effective HR solutions.
Travel Required
* Ability to travel as required (up to 10-15%).
Required Education and Experience
* Bachelor’s degree in Human Resources, Business Administration, or a related field; or equivalent combination of education and experience.
* Minimum of 4-6 years of progressive Human Resources experience with significant responsibility in benefits administration and HR generalist functions.
* Experience administering employee benefit programs, leave management, and employee relations processes.
* Advanced skills using the Microsoft Office Suite (Teams, Word, Excel, and PowerPoint).
* Experience utilizing HRIS systems such as Paycom, Workday, ADP, UKG, or similar platforms.
* Strong knowledge of employment laws and benefit regulations.
Preferred Education and Experience
* SHRM-CP, SHRM-SCP, PHR, or SPHR certification.
* Experience supporting employees in a highly regulated or fast-paced operational environment.
* Experience with benefits administration, leave management, and HR compliance in a multi-state workforce.
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