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Our client, a corporate organization, is seeking a Senior Client Learning and Development Specialist to join their team on a temporary to permanent basis in Arlington, Virginia.
About The Job:
- Develop and manage scalable customer education programs, digital learning content, and LMS resources for external customers
- Create and maintain educational materials including eLearning modules, videos, product guides, knowledge articles, and learning paths
- Build customer-facing learning programs that drive product adoption, onboarding success, and customer engagement
- Partner with Product, Customer Success, Support, Sales, and Marketing to support product launches, feature adoption, and strategic customer initiatives
- Manage and grow customer community engagement through peer learning opportunities, advocacy programs, and educational events
- Measure program effectiveness through customer engagement, adoption, retention, and support deflection metrics
- Continuously improve education initiatives using customer feedback and performance data
About You:
- Bachelor’s degree is required
- 7+ years of experience in customer education, enablement, instructional design, or training within a SaaS environment required
- Experience building and scaling customer-facing learning programs, ideally from the ground up
- Strong background developing digital learning content for external customers, not internal employees
- Hands-on experience with LMS platforms, digital learning tools, CRM systems, and knowledge management platforms
- Experience creating learning paths, content roadmaps, and customer education strategies
About The Position:
- Start Date: ASAP!
- Temporary pay: $50-$59/hr
- Permanent Salary: $115K-$140K, depending on experience
- Hybrid: 4 days onsite
- Schedule: 37.5-hour work week
- Metro Accessible!
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