Member Service Rep

Member Services Representative

Location: Dallas, TX | Fully Onsite
Schedule: Monday-Friday, 8:00 AM-5:00 PM
Pay: $20-$23/hour
Type: Temp-to-Hire

We are seeking a highly customer-service-oriented Member Services Representative to support members with questions about their healthcare plans and available services. This is a great opportunity for someone who enjoys helping people, has a positive personality, and can communicate clearly and professionally.

Insurance experience is not required. This position does not involve processing, reviewing, or making decisions on insurance claims.

Responsibilities

• Serve as a primary point of contact for members by phone and other communication channels.
• Answer questions regarding healthcare plans, benefits, available services, and general plan information.
• Assist members with locating healthcare providers and navigating their plan.
• Listen to member concerns and provide friendly, accurate, and timely assistance.
• Research questions and escalate more complex issues to the appropriate internal team.
• Document member interactions accurately in internal systems.
• Maintain knowledge of company policies, procedures, and services.
• Provide a high level of customer service while handling multiple inquiries in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• 3+ years of professional customer service experience preferred.
• Strong customer service mindset with a friendly, patient, and helpful personality.
• Excellent verbal and written communication skills.
• Strong problem-solving and critical-thinking abilities.
• Comfortable navigating computer systems and learning new software.
• Detail-oriented and able to manage multiple responsibilities.
• Dependable with a strong work ethic and consistent employment history.
• Insurance or healthcare experience is a plus, but not required.