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A local manufacturing company is seeking a Customer Support Specialist to join its growing team. This role is responsible for client onboarding, product training, and post-sale technical support for customers using the company’s products and services. The ideal candidate is a self-motivated professional with experience supporting technical products, strong communication skills, and a passion for delivering exceptional customer service. This position offers competitive pay and benefits. Apply today!
Job Responsibilities:
- Serve as the primary point of contact for customer inquiries, providing technical support via email and phone while maintaining high service standards.
- Guide new customers through the onboarding process, including account setup, product configuration, dashboard demonstrations, and user training.
- Troubleshoot product installation, configuration, and operational issues, resolving concerns or escalating complex cases when necessary.
- Monitor active customer and demo units daily to identify anomalies, investigate issues, and ensure optimal product performance.
- Collaborate with customers, sales representatives, technicians, and internal customer service teams to facilitate effective communication and issue resolution.
- Collect, analyze, and communicate customer feedback to support continuous improvement of onboarding, training, and customer support processes.
Job Requirements:
- Prior customer service or technical support experience, preferably supporting a technical product or technology-based solution.
- Strong ability to work independently, manage priorities, and resolve issues with minimal supervision.
- Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
- Experience conducting customer onboarding, product training, account setup, or implementation support.
- Strong troubleshooting, problem-solving, and analytical skills with a customer-focused approach.
- Proficiency with Microsoft Office and CRM or customer support systems; ability to learn new technologies quickly.
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