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We are seeking a polished, professional, and customer-focused Front Office Manager to serve as the face of the organization for a prestigious organization. This role is responsible for creating an exceptional first impression for clients, visitors, and vendors while ensuring the efficient day-to-day operation of the front office. The ideal candidate is highly organized, personable, proactive, and thrives in a collaborative, fast-paced environment.
Key Responsibilities
Front Office & Reception Management
- Serve as the first point of contact for clients, guests, and visitors, providing a welcoming and professional experience.
- Answer, screen, and direct incoming phone calls in a courteous and efficient manner.
- Manage the reception area, ensuring it remains organized, professional, and client-ready at all times.
- Handle incoming and outgoing mail, packages, and deliveries.
Client & Visitor Experience
- Greet clients and guests, notify appropriate staff of arrivals, and coordinate visitor accommodations.
- Build positive relationships with clients and visitors while maintaining a high standard of customer service.
- Assist with scheduling conference rooms and coordinating onsite meetings.
Vendor & Office Management
- Serve as the primary liaison for office vendors, service providers, and building management.
- Coordinate vendor visits, maintenance requests, and office-related services.
- Manage office supply inventory and place orders as needed to support daily operations.
- Monitor office functionality and proactively identify opportunities for improvement.
Event Planning & Coordination
- Assist with planning and coordinating company meetings, employee events, client functions, and special projects.
- Support event logistics, including vendor coordination, catering arrangements, invitations, and setup.
- Ensure all event details are executed seamlessly and professionally.
Administrative Support
- Provide administrative assistance to leadership and team members as needed.
- Maintain filing systems, office records, and other administrative documentation.
- Assist with special projects and operational initiatives as assigned.
- Support cross-functional teams to ensure smooth office operations and a positive workplace environment.
Qualifications
- 3+ years of experience in office management, front desk, reception, hospitality, or administrative support.
- Exceptional customer service and interpersonal skills.
- Strong verbal and written communication abilities.
- Highly organized with excellent attention to detail and follow-through.
- Ability to multitask and prioritize effectively in a fast-paced environment.
- Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and Teams.
- Professional demeanor with a positive, service-oriented attitude.
- Experience coordinating events, managing vendors, or supporting office operations is highly preferred.
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