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Operations Coordinator (Temporary)
Location: Jamaica Plain, MA (Hybrid: Tuesday & Thursday onsite; Monday, Wednesday & Friday remote)
Schedule: 30-40 hours/week, Monday-Friday (must be available all five days; schedule determined weekly)
Duration: September through Mid-March
Compensation: $25/hour
Overview
A growing education technology nonprofit is seeking an Operations Coordinator to support its School Partnerships team. This role plays a critical part in building strong relationships with K-12 schools and districts by ensuring smooth operations throughout the sales, onboarding, and partnership lifecycle.
The ideal candidate is highly organized, detail-oriented, customer-focused, and excited to support educators while contributing to a mission-driven organization focused on improving educational outcomes.
Position Summary
The Operations Coordinator will serve as a key administrative and operational partner to the School Partnerships team. Responsibilities include managing inbound inquiries, coordinating demos and events, maintaining Salesforce data, supporting purchasing workflows, and ensuring a seamless experience for prospective and existing school partners.
Key Responsibilities
Partner & Customer Support
- Serve as the first point of contact for inbound school and district inquiries
- Provide timely, professional responses and route inquiries to the appropriate team members
- Support customers with basic questions regarding subscriptions, curriculum access, and platform functionality
- Escalate technical or specialized inquiries when appropriate
Sales & Partnership Operations
- Coordinate demo scheduling, meeting logistics, and follow-up communications
- Assist with proposals, quotes, purchasing documentation, and sales-related communications
- Research schools and districts to support outreach initiatives and meeting preparation
- Prepare and customize presentations and partner-facing materials
- Maintain organized records of sales and outreach assets
Data Management & Reporting
- Enter and maintain accurate information within Salesforce
- Manage dashboards, reports, trackers, and operational documentation
- Ensure data integrity across partnership records and reporting systems
- Assist with documenting and improving internal processes and workflows
Implementation & Events
- Coordinate logistics for webinars, trainings, partner meetings, and other events
- Track registrations, attendance, communications, and materials
- Assist with onboarding activities for new school partners
- Support preparation and coordination for in-person events
Administrative & Financial Support
- Process purchase orders, invoices, agreements, and subscription documentation
- Maintain accurate records of partnership transactions and contracts
- Coordinate with internal teams to ensure timely processing of required documentation
Qualifications
- Bachelor’s degree or equivalent professional experience
- 1-3 years of experience in operations, customer support, administrative coordination, sales support, or similar roles
- Excellent written and verbal communication skills
- Strong organizational skills and attention to detail
- Ability to manage multiple priorities and deadlines simultaneously
- Proficiency with Google Workspace
- Ability to learn new software and systems quickly
- Self-starter who can work independently and proactively solve problems
Preferred Qualifications
- Experience working within K-12 education, nonprofit organizations, or EdTech
- Exposure to Salesforce or similar CRM platforms
- Experience supporting sales teams, customer success teams, or partnership programs
- Interest in process improvement and operational efficiency
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