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Our client, a nationally recognized professional association, is seeking a Member Services Representative to join their team on a temporary basis with the potential to go permanent in Washington, D.C.
About The Job:
- Serve as a primary point of contact for stakeholders, providing support via phone, email, and CRM systems
- Handle high-volume inquiries, resolve issues, process requests, and maintain accurate customer records
- Support certification-related processes, including application processing and administrative functions
- Research and resolve customer concerns, escalating complex issues when necessary
- Provide reception support, assist with special projects, and collaborate across departments
- Manage increasingly complex stakeholder requests, payments, account updates, and escalations based on experience level
About You:
- High school diploma required; Bachelor’s degree strongly preferred
- 2+ years of customer service experience
- Strong communication, customer service, and active listening skills
- Excellent problem-solving abilities and attention to detail
- Strong proofreading and written communication skills
- Proficiency in Microsoft Office; CRM or database experience preferred
About The Position:
- Start Date: ASAP!
- $23-$25/hr
- Permanent salary: $51K-$54K
- Hybrid schedule: 3 days onsite
- Metro Accessible!
A1471891DC-Temp_1788448952