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Our client, a professional association is seeking a Client Success Coordinator to join their team on a temporary basis with potential to extend in Arlington, Virginia.
About The Job:
* Serve as the first point of contact for clients, providing support via phone, email, and chat
* Respond to a high volume of Tier 1 and Tier 2 client inquiries and resolve issues in a timely, professional manner
* Become a subject matter expert on the organization’s products, programs, and services
* Accurately document client interactions within CRM and customer management systems
* Troubleshoot routine issues, follow up on escalations, and ensure client satisfaction
* Collaborate with internal teams to resolve inquiries and improve the client experience
* Maintain quality standards while contributing to departmental initiatives
About You:
* High school diploma required; additional education preferred
* 2+ years of customer service, contact center, or client support experience preferred
* Strong client-facing, verbal, and written communication skills
* Experience managing multiple priorities in a fast-paced environment
* Strong problem-solving, organizational, and relationship management skills
* Experience with CRM/customer management systems and Microsoft Office
* Association, trade organization, or nonprofit experience preferred
About The Position:
* Start Date: ASAP!
* $23-$25/hr
* Temporary assignment, approximately 5-6 months with potential extensions
* Hybrid schedule: 2 days onsite per week (3 days during initial training)
* Schedule: Monday-Friday, 9:30 AM – 6:00 PM
* Metro Accessible!
A1474378DC-Temp_1789569538