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Our client, a private holding company located in Midtown, Manhattan is seeking a service-oriented Temporary-to-Permanent Office Services Manager to join the Workplace Services team in their New York City office. Reporting directly to the Director, Workplace Services, this role is responsible for leading daily workplace services that enable employee productivity, including floor support, pantry and conference room operations, mail and document services, workplace readiness, office supplies, and employee requests. A central focus is developing a proactive, relationship-driven Floor Coordinator program that anticipates needs, removes friction, and owns requests through resolution across functional boundaries.
The successful candidate is a resourceful service leader who combines strong operational judgment, exceptional follow-through, and a relationship-driven approach to service delivery.
Hours are Monday through Friday on-site, with flexibility between 8:30am – 6:30pm daily.
Responsibilities:
- Lead all aspects of the Office Services teams, including hiring, staff development, coordination, scheduling, coaching, and performance management
- Develop and lead a proactive, relationship-driven Office Services Coordinator program tailored to the needs of each employee population.
- Establish mechanisms to identify, track, escalate, and resolve employee workplace requests through completion
- Manage pantry operations, including vendor management, ordering, inventory, replenishment, receiving, storage, cleanliness, readiness, and waste controls
- Oversee conference room operations, including room resets, supplies, scheduling mechanics, and escalation of technology or facilities issues
- Manage mail, package, courier, copy, print, scanning, document, office supply, equipment, and workplace inventory services
- Coordinate workplace readiness for employee onboarding and offboarding, including workstations, furniture, ergonomic needs, supplies, and cross-functional coordination
- Partner closely with Building Services, Hospitality & Workplace Experience, Human Resources, IT, Security, and external vendors to deliver seamless workplace operations and resolve employee needs.
- Develop operating procedures and lead process improvement efforts across floor services, pantries, conference rooms, mail and document services, workplace readiness, and employee support
- Manage Office Services budgets, inventory, service levels, and vendor performance to ensure operational effectiveness and service excellence.
Qualifications:
- Bachelor’s degree preferred
- 6-8+ years of experience in office services, workplace operations, workplace experience, hospitality, or related employee support functions
- Experience leading floor coordinator, workplace services, office operations, or other employee-facing service teams
- Experience managing pantry, conference room, mail and document, office supply, equipment, inventory, and vendor operations
- Experience coordinating workplace readiness and employee onboarding while developing service standards, operating procedures, and scalable support models in a fast-paced environment.
- Financial services, private equity, hedge fund, or family office experience preferred
- Microsoft Office Suite proficiency
Compensation/Benefits:
- Salary dependent on experience + Discretionary bonus
- Fully covered benefits, 401K, generous PTO
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