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A local manufacturing organization is seeking a Service Coordinator to join their growing team. This position plays an important role in supporting daily service operations, including coordinating service requests, communicating with customers, and providing administrative and back-office support. The ideal candidate is detail-oriented, organized, comfortable managing a high-volume workload, and a strong communicator. This organization offers competitive pay and benefits. Apply today!
Responsibilities:
- Monitor and manage email inbox, responding to and routing incoming service requests.
- Provide administrative support and assist with service coordination activities.
- Answer incoming phone calls and provide professional customer service.
- Order parts and supplies and track order status.
- Perform data entry and maintain accurate records in company systems.
- Process light billing, invoicing, and related documentation.
- Create, update, and maintain Excel spreadsheets, reports, and service records.
- Follow up on service requests and ensure timely communication between customers and technicians.
- Assist with general office and back-office support functions as needed.
Requirements:
- Prior experience in a service coordination, administrative support, customer service, or office support role.
- Strong SAP experience is required.
- Proficiency with Microsoft Excel and working with spreadsheets.
- Excellent organizational skills and the ability to multitask in a fast-paced environment.
- Strong written and verbal communication skills.
- High attention to detail and accuracy in data entry and documentation.
- Ability to learn new systems and processes quickly.
- Customer-focused mindset with a proactive and team-oriented approach.
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