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This Customer Service/Administrative Assistant opportunity is with a Boston-based housing services organization. The position is 100% onsite in Boston, MA and is expected to last at least three months, with potential for temp-to-hire consideration. The schedule is Monday through Friday, 8:45 AM to 5:00 PM, and the pay is $23/hour.
Responsibilities:
- Review, process, and close customer service tickets accurately and efficiently
- Manage a high volume of inbound and outbound customer calls
- Provide professional, patient, and courteous customer support
- Document customer interactions and updates within internal systems
- Navigate multiple software platforms while maintaining accuracy
- Research and resolve customer inquiries in a timely manner
- Escalate complex issues as needed
- Maintain detailed and organized records of customer communications
- Follow established procedures and service standards
- Collaborate with internal departments to support timely issue resolution
- Meet productivity and quality expectations in a fast-paced office environment
Qualifications:
- Previous customer service, call center, or administrative support experience preferred
- Advanced Microsoft Word skills required
- Proficiency with Microsoft Office, including Outlook and Excel
- Strong technical aptitude and ability to learn new software quickly
- Comfortable navigating multiple systems and databases simultaneously
- Excellent verbal and written communication skills
- Strong attention to detail, organization, and accuracy
- Ability to prioritize tasks effectively in a fast-paced environment
- Patient, professional, and empathetic customer service approach
- Self-motivated, dependable, and willing to take ownership of responsibilities
- Strong sense of urgency and time management skills
- Positive, team-oriented attitude
Qualified candidates encouraged to apply for immediate consideration.
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