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Our client is seeking a highly personable and proactive Customer Success & Office Operations Coordinator to serve as a central point of connection across customers, sales professionals, office staff, and operations teams. This newly created role is ideal for someone who genuinely enjoys talking with people, solving problems, and taking ownership of requests from start to finish while also helping create an engaging and collaborative workplace. The ideal candidate is energetic, organized, resourceful, and comfortable coordinating across multiple departments in a growing business. Hours are generally 8:30am-5:30pm, along with flexibility to monitor emails outside standard hours as needed. The role is fully onsite five days per week.
Key Responsibilities:
- Serve as a primary point of contact for customers and sales representatives, answering incoming calls, responding to questions, and providing friendly, solutions-oriented service
- Take ownership of customer issues involving orders, deliveries, inventory, pricing, returns, and other requests, coordinating across departments until resolution
- Support the sales team by researching customer needs, providing product and account information, and managing follow-up across internal teams
- Partner with Purchasing, Warehouse, Delivery, Sales, and Customer Support teams to improve communication, troubleshoot issues, and streamline customer experiences
- Coordinate company events, team lunches, celebrations, and employee engagement initiatives that strengthen connections across departments
- Support broader office operations, supplies, workplace needs, and process improvements while identifying opportunities to enhance both customer and employee experiences
Qualifications:
- 3+ years of customer success, sales support, office coordination, administrative, hospitality, or related professional experience
- Bachelor’s degree required
- Corporate office experience required, with experience in a startup, entrepreneurial, or collaborative environment preferred
- Exceptional verbal communication and phone skills with a genuine interest in building relationships and helping customers
- Highly organized and dependable with strong follow-through, problem-solving skills, and the ability to coordinate across multiple departments
- Positive, energetic, and proactive team player who takes ownership, embraces variety, and enjoys bringing people together
Compensation/Benefits:
- Up to $100K base salary + bonus opportunity
- Multiple Aetna medical plan options, plus fully employer-paid dental and vision coverage
- 401(k) with company match
- PTO package
- Summer Friday flexibility and complimentary Friday lunches
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