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This Customer Service Administrator opportunity offers $30-$32/hour for an initial 6+ month assignment with possible temp-to-hire potential in Wilmington, MA. The schedule is 8:00 AM-4:00 PM, approximately 40-45 hours per week with possible overtime, with a hybrid arrangement of 3 days onsite and 2 days remote. This position supports a robotics and automation technology company and will focus heavily on warranty claims, customer service, spare parts orders, and supply chain coordination.
Key Responsibilities:
- Manage warranty claims from initiation through resolution
- Verify warranty eligibility and coordinate product repairs or replacements
- Respond to customer inquiries and resolve complaints
- Process customer orders, returns, and exchanges, with a focus on warranty and spare parts orders
- Coordinate with supply chain teams to ensure timely availability and delivery of spare parts
- Assist with monitoring inventory levels to prevent shortages and delays
- Oversee spare parts distribution and coordinate with logistics providers on shipments
- Maintain accurate warranty, customer, and spare parts records
- Prepare reports and documentation related to warranties, supply chain activities, and spare parts
- Coordinate with internal departments to resolve customer issues and ensure seamless service
- Monitor customer service metrics and identify opportunities for improvement
- Assist with customer service policies and procedures related to warranty and spare parts management
Candidate Qualifications:
- Associate’s or Bachelor’s degree in business administration, supply chain management, or a related field preferred
- Previous customer service or administrative experience
- Warranty or claims experience strongly desired
- Experience with supply chain operations or spare parts distribution is a plus
- Excellent verbal and written communication skills
- Strong problem-solving skills and attention to detail
- Proficiency with Microsoft Office Suite and CRM/customer service software
- Familiarity with supply chain or inventory management software is a plus
- Ability to manage multiple priorities effectively
- Strong customer service mindset and positive attitude
- Ability to work independently and collaboratively as part of a team
Qualified candidates encouraged to apply for immediate consideration.
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