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This is a 100% onsite opportunity in Boston with a nonprofit focused on affordable housing and housing stability. The role pays $23/hour, with compensation of approximately $48,000 if converted to permanent employment. The schedule is 8:45 AM-5:00 PM, and the assignment is expected to last 3+ months with potential for temp-to-hire. The targeted start date is November 2. The interview process includes a virtual interview followed by an onsite interview.
Responsibilities:
- Provide responsive, customer-focused service to clients and coordinate with internal teams and external resources
- Manage a busy workload involving ongoing administrative tasks and client/case-related responsibilities
- Participate in monthly team meetings, community meetings, trainings, and workshops
- Provide coverage for coworkers and vacant caseloads as needed
- Assist with special team and department projects
- Work collaboratively while also managing responsibilities independently
- Help identify problems and develop practical, flexible solutions
Qualifications:
- Strong customer service and interpersonal skills, both by phone and in person
- Ability to handle high-volume administrative work and large caseloads
- Excellent organization, multitasking, and time-management skills
- Strong verbal, written, and negotiation skills
- Ability to work effectively in emotionally stressful situations and manage conflict professionally
- Sensitivity and empathy when working with a diverse, low-income population
- Proficiency with Microsoft Word and Excel, plus comfort learning new systems
- Bachelor’s degree or equivalent related work experience
- Rental subsidy program or social services experience is a plus
- Must speak and write English plus at least one of the following languages: Vietnamese, Haitian Creole, Cape Verdean Creole, Portuguese, Cantonese, Mandarin, Toisanese, or Spanish
Qualified candidates encouraged to apply for immediate consideration.
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