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Our client, a well-established company in the transportation industry, is seeking a Customer Service & Reservations Specialist to join their team on a contract to permanent basis.
About The Position:
- Pay: $18 – $22 hourly + benefits
- Start Date: ASAP!
- Contract to Permanent Opportunity
- Fully onsite in Murrysville, PA
- Free parking
- Schedule: Monday through Friday 9AM – 5PM, Saturday 8AM – 2PM
About The Job:
- Provide professional and timely assistance to clients with inquiries, reservation requests, and service needs.
- Respond promptly to client communications via phone and email.
- Accurately enter, process, and maintain reservations within the software platform.
- Address client concerns, provide effective solutions, and escalate service issues when additional support is required.
- Maintain up-to-date knowledge of company software, reservation systems, quoting tools, and service offerings.
- Communicate professionally with clients, customers, vendors, and internal team members to ensure a positive service experience.
- Meet established productivity, quality, and client satisfaction standards while managing multiple priorities in a fast-paced environment.
About You:
- Excellent written, verbal, listening, and interpersonal communication skills.
- Strong organizational and time-management skills with the ability to manage multiple priorities simultaneously.
- Highly detail-oriented, accurate, self-motivated, and dependable with a strong sense of urgency.
- Strong problem-solving and analytical skills with the ability to take ownership of client needs and resolve issues effectively.
- Professional and courteous demeanor with the ability to remain focused and composed in a fast-paced environment.
- General knowledge of the transportation, hospitality, or service industries, along with the flexibility to work varying schedules and adapt to changing business priorities.
If you are looking to continue building your career within hospitality with a reputable company, apply today with an updated copy of your resume!
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