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Our client is seeking an experienced Hospitality Team Manager to lead a large reception and hospitality team within a fast-paced corporate financial services environment. This hands-on leadership role is ideal for someone who is passionate about developing people, maintaining exceptional service standards, and creating a consistent guest and employee experience. The ideal candidate is patient, confident, and relationship-oriented, with strong emotional intelligence and the ability to coach, motivate, and hold team members accountable while remaining willing to step into daily operations when needed. Hours are generally 8:00am/8:30am-5:00pm, and the role is fully onsite five days per week.
Key Responsibilities:
- Lead and develop a team of 12-15 receptionists and hospitality coordinators, including scheduling, coverage, onboarding, training, coaching, and performance management
- Oversee front-of-house operations, ensuring consistently high standards across reception, guest services, conference spaces, meetings, and hospitality areas
- Serve as the primary escalation point for day-to-day team and service issues while providing hands-on operational coverage during high-volume periods
- Build standardized training, procedures, and service expectations while identifying opportunities to improve efficiency, consistency, and the overall workplace experience
- Partner with facilities, catering, events, security, building management, and vendors to ensure seamless execution of meetings, events, and daily office operations
- Lead hospitality projects and initiatives from planning through implementation, including team communication, training, stakeholder coordination, and ongoing process improvement
Qualifications:
- Bachelor’s degree required
- 3+ years of hospitality, workplace experience, facilities, events, or related corporate operations experience
- 3+ years of people management experience with demonstrated success coaching, developing, motivating, and managing performance across a team
- Strong project management and organizational skills with the ability to manage competing priorities in a fast-paced environment
- Excellent communication and interpersonal skills with strong emotional intelligence, sound judgment, and confidence handling difficult conversations
- Tech-savvy, hands-on leader with Microsoft Office proficiency, vendor management experience, and a strong sense of accountability and ownership
Compensation/Benefits:
- Up to $93.6K-$99.84K base salary + bonus opportunity
- Multiple medical, dental, and vision plan options, plus life insurance and short- and long-term disability coverage
- 401(k) plan with company match
- PTO package
- Pre-tax commuter benefits
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