Entry Level Office Support – IT

The System Support Specialist – Level 1 provides technical support to clients across multiple locations and industries. This role is responsible for maintaining desktop computing environments, troubleshooting hardware and software issues, installing and configuring technology, and providing responsive end-user support.

The specialist will support PCs, printers, servers, and related equipment while assisting with software licensing, routine computer maintenance, upgrades, and configurations. This is a customer-facing position that requires strong troubleshooting skills, professionalism, organization, and the ability to manage multiple support requests at once.

Essential Duties & Responsibilities

• Provide Level 1 technical support to end users for hardware, software, desktop, printer, and related technology issues.
• Answer client support calls and accurately document issues by creating detailed service tickets.
• Diagnose computer hardware and software problems and work toward timely, effective resolutions.
• Install, configure, maintain, and upgrade PCs, software, printers, and related equipment.
• Assist with the administration and support of client PCs, printers, servers, and associated technology.
• Support software license tracking and technology inventory needs.
• Manage multiple service tickets and client requests while maintaining appropriate priorities.
• Escalate complex or unresolved technical issues to the appropriate engineer or higher-level technical resource.
• Work directly with clients and partners on hardware and software installations, troubleshooting, and configuration recommendations.
• Assist with planning and responding to client project needs as required.
• Maintain clear and professional communication with customers throughout the troubleshooting and resolution process.
• Learn and adapt to new technologies, systems, and client environments.
• Perform other related duties as assigned.