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Our client, a national nonprofit organization, is seeking a Bilingual Call Center Representative to join their team on a temporary basis in Washington, D.C.
About The Job:
- Support older adults, people with disabilities, caregivers, and professionals by connecting them with community resources and services
- Respond to high-volume inquiries through phone, chat, text, email, and voicemail
- Assess individual needs and provide accurate referrals to appropriate programs and agencies
- Document interactions, maintain required reporting, and follow established service protocols
- Provide compassionate, professional customer service in a fast-paced contact center environment
About You:
- Bilingual in English and Spanish
- Minimum of two years of college required; degree preferred
- Human services call center experience required
- Experience supporting older adults, caregivers, or individuals with disabilities preferred
- Strong written and verbal communication and customer service skills
- Comfortable working independently in a high-volume, fast-paced environment
- Reliable home internet and a quiet workspace required for remote days
About The Position:
- Start Date: ASAP!
- $21/hr
- Permanent Salary: $45.2K bilingual
- Schedule: Monday-Friday, 8:00 AM – 4:30 PM
- Hybrid schedule: Onsite Tuesdays & Wednesdays
- Metro accessible!
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