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Our client, a commercial real estate and workplace services organization, is seeking a full-time Workplace Ambassador for a three-month-plus contract opportunity with the potential for permanent hire. This position is 100% onsite in Burlington, Massachusetts, Monday through Friday from 8:00 a.m. to 5:00 p.m., with free onsite parking. Compensation is $25/hour. This client-facing role will create a welcoming, hospitality-focused workplace experience for approximately 176 employees by supporting reception, employee and guest requests, conference rooms, events, package management, and daily office operations. The ideal candidate is outgoing, professional, local to the office, and has at least two years of office, reception, events, or hospitality experience.
Key Responsibilities
- Serve as the initial point of contact for employee and guest inquiries, service requests, workplace issues, troubleshooting, and feedback.
- Provide a welcoming, high-touch experience at reception and employee entrances while maintaining a visible presence throughout the workplace.
- Conduct routine walkthroughs to ensure offices, desks, conference rooms, mailrooms, pantries, and other shared spaces are stocked and maintained.
- Respond to requests and issues within one business day and personally follow up to confirm that questions and concerns have been resolved.
- Manage incoming packages and assist with light lifting associated with deliveries.
- Support conference room readiness, including light cleanup, room bookings, and resolution of scheduling conflicts.
- Provide event concierge support and assist with workplace and training center events as needed.
- Collaborate with facilities, engineering, project, transaction, cleaning, and other service teams to support consistent service delivery.
Candidate Qualifications
- Bachelor’s degree or equivalent experience.
- At least two years of office, reception, events, hospitality, facilities, property management, operations, or related front-facing experience.
- Exceptional customer service skills, professionalism, and a genuine passion for hospitality.
- Outgoing and approachable communication style with the ability to build positive relationships with employees, guests, vendors, and service partners.
- Proficiency with Microsoft Teams, Excel, PowerPoint, Word, OneNote, and Outlook.
- Strong organizational, prioritization, time-management, and process-management skills.
- Ability to manage multiple priorities and deliver results in a fast-paced environment.
- Excellent written and verbal communication skills.
- Ability to work independently and collaborate effectively with diverse teams.
- Comfort working onsite five days per week in Burlington, Massachusetts.
- Ability to perform light lifting related to incoming packages and assist with light conference room cleanup.
- Ability to adapt to new devices, technologies, and applications.
Qualified and interested candidates are encouraged to apply today for immediate consideration.
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