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Our client is seeking a relationship-driven Community Engagement Manager to help strengthen connections across a growing membership community. This individual will focus on member engagement, community programming, communications, and relationship building, creating opportunities for members to connect, collaborate, and get more value from the association.
This is a great opportunity for someone who enjoys bringing people together, developing meaningful programs, and serving as a strong ambassador for an organization and its mission.
Responsibilities
- Develop and execute strategies to increase member engagement, participation, and overall community involvement
- Build strong relationships with members, volunteers, committees, chapters, and other key stakeholders
- Serve as a primary point of contact for members, providing timely support and helping connect them with relevant resources and opportunities
- Plan and coordinate community engagement initiatives, networking opportunities, educational programs, and member events
- Partner with internal teams to promote association programs, resources, events, and initiatives
- Develop engaging member communications across email, newsletters, online communities, social media, and other digital platforms
- Manage and moderate online member communities, encouraging participation and meaningful conversations
- Identify opportunities to improve the member experience and increase participation across programs and events
- Recruit, onboard, and support volunteers, committee members, and other community leaders
- Gather member feedback through surveys, conversations, and engagement data to better understand community needs
- Track participation and engagement metrics and use insights to recommend new programs or improvements
- Support member recruitment and retention initiatives by demonstrating the value of association membership
- Collaborate with marketing, communications, membership, education, and events teams on organization-wide initiatives
- Represent the association at meetings, conferences, networking events, and other community programs
- Stay informed about industry trends and member needs to help ensure programs remain relevant and valuable
Requirements
- Bachelor’s degree or equivalent professional experience
- 3+ years of experience in community engagement, membership, associations, nonprofit organizations, communications, events, or relationship management
- Strong interpersonal skills with the ability to build relationships with a wide range of members and stakeholders
- Excellent written and verbal communication skills
- Strong organizational and project management abilities with the ability to manage multiple initiatives simultaneously
- Experience coordinating events, programs, committees, or volunteer groups preferred
- Comfortable working with membership databases, CRM systems, email marketing platforms, and online community tools
- Ability to analyze engagement data and translate feedback into actionable recommendations
- Collaborative, service-oriented approach with a genuine interest in building strong communities
- Ability to occasionally attend events or meetings outside of standard business hours as needed
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