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This 4-5 month contract position pays $20/hour and is 37.5 hours per week, Monday-Friday, 8:30 AM-4:30 PM. The role is based in Dedham, MA, for a higher education institution. This is a hybrid-to-remote opportunity that requires onsite training in Dedham before transitioning to remote work. The anticipated start date is November 30th.
Responsibilities
- Serve as a front-line contact via phone for parents, students, and other university constituents.
- Respond to inquiries through the University Main Line and additional enrollment-related departments.
- Provide excellent customer service while answering questions and directing callers to the appropriate departments.
- Develop a working knowledge of major university offices and resources to properly assist callers.
- Handle a high volume of phone interactions in a fast-paced, metrics-driven environment.
- Support areas such as Student Financial Services, Admissions, and international/global student services as needed.
- Communicate professionally and effectively with a diverse population of students, families, and other constituents.
Qualifications
- Previous customer service experience required.
- Strong phone operations, communication, and interpersonal skills.
- Experience in front-facing/customer-facing roles.
- Excellent phone etiquette with a positive, outgoing, and professional approach.
- Comfortable working in a fast-paced, metrics-driven environment.
- Self-starter with the ability to adapt to changing priorities.
- Experience working with databases and applications such as Microsoft Office.
- Experience in a higher education administrative environment is strongly preferred.
- Previous call center experience and/or experience supporting adult learners is a plus.
- College students are welcome to apply.
- Must have reliable transportation and be comfortable training onsite in Dedham before transitioning to remote work.
Qualified candidates encouraged to apply for immediate consideration.
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