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Seize your opportunity to make a personal impact as a Customer Service Specialist II supporting a high-volume healthcare contact center. This is your chance to contribute meaningfully to challenging projects while growing a rewarding career.
As a Customer Service Specialist II, you will play a key role in ensuring high-quality support and service delivery. You will provide customer assistance and problem resolution to a wide variety of healthcare providers and recipients in a multi-customer contact or help desk environment. This position is responsible for responding to calls, serving as a single point of contact for reporting problems, making inquiries, and obtaining guidance on services offered by the service center.
Essential Job Functions
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Answer incoming phone calls; provide accurate and appropriate information to callers.
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Make outbound customer service or satisfaction calls, as required.
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Complete call guides and gather/verify required information.
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Participate in training sessions on telephone skills and program information; adhere to established service levels.
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Meet customer service and documentation standards within required time frames.
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Follow contact center scheduling to ensure appropriate telephone coverage.
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Perform clerical or administrative duties as assigned.
Experience and Qualifications
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Required Experience: 1+ years of related experience
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Required Skills: Customer service, communication, problem solving
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Preferred Skills: Customer service experience in a healthcare or contact center setting
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Location: Hybrid – 2 days per month onsite
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