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Training Coordination & Scheduling
- Schedule and set up orientation calls.
- Schedule and manage Business Week training calls.
- Coordinate Field Operations onboarding training sessions.
- Maintain onboarding schedules.
- Track new Franchisees and Regional Operations hires for training classes.
Training Support & Facilitation
- Provide support during training sessions (e.g., breakout rooms, technical assistance for logging in, cameras, speakers).
- Communicate/assign online quizzes during training.
- Attend and provide support at graduations.
Communication & Reporting
- Manage at-risk FZ email communications.
- Send and track onboarding welcome emails.
- Communicate test scores, graduates, and retakes.
- Send required updates to the Legal team during training.
- Create and manage Trumpia text message blasts for each training class.
- Manage SharePoint training page updates.
Learning Management System (LMS) Administration
- Log attendance, assign training, and run training reports.
- Update exam day status.
- Record and distribute exam results.
- Update final exam scores and rankings.
Training Materials & Documentation
- Research, prepare, and send training manuals
- Update and order manuals as needed.
- Prepare name tent cards, notepads, pens, swag, and snacks for training classrooms.
- Print uniform lists and table name cards for participants.
Event Preparation & Execution
- Prep and maintain training classroom environments.
- Create the Graduation PowerPoint presentation.
- Support Sushi Display Case setup and communication.
- Announce final exam scores and recognize top performers.
- Send internal memos related to training
Annual & Recurring Responsibilities
- Create and maintain the annual Employee Training Calendar.
- Order gifts for franchisees attending training once per year.
Training Administrator Skills Summary
- Proficient in Microsoft 365 Suite, with advanced skills in Excel (e.g., formulas, pivot tables), Outlook, and Word for documentation, communication, and scheduling.
- Learning Management System (LMS) Administration experience or familiarity (e.g., user management, course uploads, reporting).
- Experience with or ability to quickly learn Customer Relationship Management (CRM) systems such as Salesforce.
- Strong organizational and time management skills, able to prioritize and manage multiple tasks or training schedules efficiently.
- Highly detail-oriented, ensuring accuracy in records, communications, and training materials.
- Excellent written and verbal communication skills, capable of creating clear training documents and engaging with learners and stakeholders.
- Demonstrated strong customer service orientation, ensuring positive interactions with employees, managers, vendors, and training participants.
- Comfortable with data entry, reporting, and analytics to support training metrics and compliance tracking.
- Able to coordinate logistics for in-person and virtual training sessions, including scheduling, invites, materials preparation, and follow-up.
- Familiarity with e-learning tools or platforms (e.g., Articulate, Canva, Zoom, or Teams) a huge plus.
- Experience or aptitude for process improvement and documentation of standard operating procedures (SOPs).
- Multi-cultural experience a plus
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