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Position Overview
The Customer Service Representative will support order management and customer communications in a fast-paced, team-driven environment. This role requires strong attention to detail, initiative, and the ability to work independently within a highly collaborative, open-office setting.
Key Responsibilities
- Process and update customer orders within SAP/ERP system
- Manage a high volume of email communication (approx. 60% of workload)
- Respond to customer inquiries via phone and email regarding order status, shipments, and product availability
- Monitor and manage shared inbox to support team coverage
- Maintain accuracy in order entry and updates to prevent errors
- Collaborate with internal teams (sales, logistics, production) to resolve issues
- Provide timely updates and ensure a high level of customer service
Qualifications
- Prior customer service experience required
- Experience working with ERP systems (SAP strongly preferred)
- Proficiency in Microsoft 365 (Outlook, Excel, Word)
- Strong attention to detail and organizational skills
- Ability to take initiative and work independently
- Comfortable working in a small team and open-office environment
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