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Intake/Sales Department Manager to $110K!
Our client, a growing law firm, is seeking an Intake/Sales Department Manager to elevate their intake function and drive stronger client conversions. In this leadership role, you’ll manage a blended intake and sales team, refine processes, and ensure prospective clients receive a professional, empathetic experience from first contact through signed engagement. The ideal candidate brings 3+ years leading a law firm intake or sales team with a direct, solutions‑oriented management style.
Position Details:
- Location: Medford, MA
- Work Model: In Office
- Degree: Preferred
- Responsibilities include leading and coaching a team of intake and sales professionals; setting clear performance expectations and conducting regular training and call reviews; optimizing lead response, consultation booking, and conversion rates; improving workflows, scripts, and follow‑up practices; strengthening CRM usage and data accuracy; analyzing KPIs to identify bottlenecks and implement process improvements; and collaborating with marketing and legal teams to ensure alignment on case quality and messaging.
- The ideal candidate possesses 3+ years of experience managing a law firm intake or sales team; strong communication and coaching skills with comfort giving direct, constructive feedback; proven ability to drive KPI outcomes and maintain accountability; high organizational discipline with a process‑focused mindset; experience working with CRM or pipeline tools; and the ability to work autonomously while identifying problems and presenting solutions.
Join a mission-driven firm offering a competitive salary, benefits including 401(k) and PTO, and the opportunity to take on a high-impact leadership role within a growing organization!
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