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Director of Customer Success to $200K – Lead, Scale, and Transform Customer Success!
Our client, a fast-growing technology company, is seeking a Director of customer Success to design and lead a scalable post-sale operating model. In this newly created role, you will drive retention, expansion, and long-term revenue growth while overseeing a team and developing systems that elevate customer experience. The ideal candidate brings 5+ years in customer success or post-sale leadership and thrives in a fast-paced startup environment!
Position Details:
- Location: Somerville, MA
- Work Model: In Office
- Degree: Preferred
- Responsibilities include leading retention and expansion strategies that maintain high net and gross revenue retention; designing a scalable customer success operating model including segmentation, playbooks, and automation; overseeing onboarding frameworks that accelerate time‑to‑value; building health scoring, risk indicators, and renewal forecasting; managing enterprise engagement through executive business reviews and ROI‑driven success planning; and traveling regularly to client sites to strengthen relationships and drive long‑term outcomes.
- The ideal candidate possesses 5+ years of customer success, account management, or post‑sale revenue experience; a proven record of achieving strong NRR; experience building or re‑architecting CS functions at high‑growth startups; comfort implementing automation, AI‑driven systems, and structured processes; strong executive presence and ability to work with public sector leaders; and capability to lead a small team while staying hands‑
Join a rapidly scaling organization offering comprehensive health benefits, 401(k) with immediate vesting, and generous PTO!
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