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Key Responsibilities
- Manage and prioritize a portfolio of approximately 300 customer accounts.
- Conduct proactive collection calls and email outreach to customers regarding past-due balances.
- Research and resolve payment discrepancies, invoice issues, and customer account questions.
- Partner with internal departments to obtain information needed to facilitate payments.
- Prepare and distribute collection correspondence, including escalation letters when necessary.
- Document collection activities, payment commitments, and account statuses within the system.
- Monitor aging reports and recommend appropriate next steps for delinquent accounts.
- Support efforts to improve overall cash flow and reduce aged receivables.
- Perform additional accounts receivable and collections-related duties as assigned.
Qualifications:
- 3+ years of business-to-business (B2B) collections experience.
- Experience managing a high-volume collections workload.
- Strong verbal communication skills and confidence making collection calls.
- Ability to handle challenging conversations professionally while maintaining customer relationships.
- Strong organizational skills and attention to detail.
- Basic Excel skills.
- Experience within manufacturing, distribution, or industrial environments (preferred).
- Experience using Oracle or a similar ERP system (preferred).
CLT1475231_1790079960