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Title: Desktop Support Analyst
Location: Primary location is Big Rapids – Multiple sites are supported, and driving is required.
Start: ASAP
Duration: 6 month contract
Hours / Shift: 8-4/5pm M-F, 35-40-hour work week
Important Skills
Technical – MS Office Suite applications, Windows, Active Directory
Soft – Communication skills
Essential Skills:
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Strong experience supporting and working across various hardware and software environments, particularly Microsoft Windows OS, device drivers, and peripheral equipment.
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Deep familiarity with Microsoft Office tools, including Word, Excel, PowerPoint, and Outlook.
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Skilled in setting up and resolving issues with email clients, especially Microsoft Outlook.
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Proficient in managing user accounts and permissions within Active Directory.
Typical Responsibilities:
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Serve as a Tier 2 and Tier 3 support resource for troubleshooting end-user issues involving desktops, laptops, peripheral devices, network connectivity (both remote and onsite), email platforms, and software tools-most notably, the Microsoft Office suite.
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Deliver high-level technical assistance to users, resolving hardware and software challenges promptly and efficiently.
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Develop and maintain internal documentation outlining procedures for new hardware and software installations.
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Set up, configure, and support a range of mobile devices, including BlackBerry, Android, iPhones, and Windows-based smartphones.
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Utilize systems like SCCM or Altiris for device management, software deployment, and configuration control.
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Manage and update standard computer images and application packages; oversee hardware and software compliance reporting.
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Oversee patching and routine software updates across desktop systems.
If you want to join a dynamic team where your technical expertise will directly empower users, drive innovation, and make a visible impact, apply today!
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