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SUMMARY:
The QA Reviewer Specialist is responsible for conducting detailed technical reviews of property insurance estimates related to flooring, water mitigation, roofing, and general construction repairs. This role ensures accuracy, compliance, and consistency across estimates submitted by contractors and vendors.
Working in a high-volume, quality-focused environment, the QA Reviewer Specialist evaluates scope, pricing, and line-item detail using advanced estimating software, providing actionable feedback and corrections to support claim resolution and customer satisfaction.
RESPONSIBILITIES:
Review, analyze, and revise estimates for medium to large property loss claims using estimating software (e.g., Xactimate or similar). Validate scope, pricing, labor, materials, and accuracy of diagrams and floor plans. Provide clear, technical review notes and corrections. 75% of Time
Manage assigned queue of estimates to ensure timely reviews in alignment with service level agreements (SLAs), productivity targets, and cycle time expectations. 10% of Time
Communicate with contractors, flooring providers, mitigation vendors, and insurance representatives to clarify scope discrepancies, resolve estimate issues, and ensure alignment on claim requirements. 10% of Time
Provide guidance to contractors and vendors on proper estimating practices, software usage, and correction requirements to improve estimate quality and reduce rework. 5% of Time
F008757-KSP_1790609416