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Collections Specialist
Location: Irving, TX
Schedule: Full-time, flexible within department hours (Mon-Fri 8am-9pm, weekends as needed)
Job Overview:
We’re seeking a professional and motivated Collections Specialist to support our financial services client. In this role, you will handle customer outreach for past-due accounts, negotiate payment arrangements, and help maintain strong client relationships.
Key Responsibilities:
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Contact customers via phone regarding past-due accounts and maintain excellent service.
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Verify account information and determine reasons for delinquency.
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Negotiate payment arrangements and support account retention.
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Use automated dialing systems for outbound calls.
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Maintain accurate records of account activity.
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Investigate transaction history and customer disputes as needed.
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