Corporate Collections Specialist

Collections Specialist – [Rockville, MD]

Job Summary:
Beacon Hill has partnered with a growing organization in the search for a Collections Specialist to join their Accounts Receivable team. This position will be responsible for managing customer accounts, reducing outstanding receivable balances, resolving billing discrepancies, and maintaining positive client relationships. The ideal candidate will possess strong Excel skills, excellent communication abilities, and the ability to thrive in a fast-paced, high-volume environment.

Responsibilities

• Interact professionally with customers regarding past-due accounts through phone calls, emails, and written correspondence to secure timely payment.
• Monitor and manage an assigned portfolio of customer accounts, ensuring delinquent balances are addressed promptly.
• Research and resolve billing disputes, short payments, unapplied cash, account discrepancies, and customer inquiries.
• Perform account reconciliations and analyze aging reports to identify collection opportunities and payment trends.
• Process account adjustments, credit memos, customer refunds, and approved write-offs as necessary.
• Maintain accurate documentation of collection efforts, customer communications, and account activity.
• Generate and analyze collection reports, aging schedules, and other data to provide actionable information to management.
• Prioritize multiple collection efforts while maintaining accuracy and meeting established deadlines.
• Provide exceptional customer service while preserving positive relationships with customers.
• Assist with month-end Accounts Receivable activities and special projects as assigned.