Collections Specialist

About the Opportunity

We are seeking a detail-oriented Collections Specialist to join a growing organization. This position will play a critical role in managing outstanding receivables, maintaining positive customer relationships, and supporting overall cash flow objectives. The ideal candidate will have experience with collections, account reconciliation, dispute resolution, and accounts receivable processes.

Key Responsibilities

• Contact customers regarding past-due balances through phone calls, email, and written correspondence.
• Monitor accounts receivable aging reports and prioritize collection efforts.
• Investigate and resolve billing discrepancies, payment issues, and customer disputes.
• Process customer payments and apply cash receipts accurately.
• Reconcile customer accounts and maintain accurate account records.
• Negotiate payment arrangements and follow up on payment commitments.
• Prepare weekly and monthly collections reports for management.
• Collaborate with accounting, customer service, and sales teams to resolve outstanding account issues.
• Assist with month-end close activities related to accounts receivable.
• Maintain compliance with company policies and collection procedures while preserving positive customer relationships.

Qualifications

• Associate’s or Bachelor’s degree in Accounting, Finance, Business, or a related field preferred.
• 3+ years of collections, accounts receivable, or accounting experience.
• Experience managing customer accounts and resolving payment issues.
• Strong understanding of accounts receivable processes and account reconciliation.
• Proficiency with Microsoft Excel, including Pivot Tables, VLOOKUP, and related functions.
• Experience with accounting or ERP systems preferred.
• Excellent communication, negotiation, and customer service skills.
• Strong attention to detail and organizational abilities.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Professional and tactful approach when handling sensitive customer situations.