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Beacon Hill Financial has partnered with a locally based commercial client in the search for a B2B Collections Specialist to join their growing team. This role will report directly to the Collections Lead and will be responsible for high volume business to business outreach concerning delinquent accounts. Candidates need to be comfortable making outbound calls to partner organizations while displaying strong customer service skills to maintain vendor relationships. While not required, experience with Lawson would be preferred. Strong Excel skills, particularly experience using pivot tables and VLOOKUP’s, will also be needed for this position. This is an onsite role that will require candidates to work in-office 5 days / week in their Bethesda headquarters. If interested, please don’t hesitate to apply with your most up-do-date resume!
Essential Job Duties
- Communicate courteously with customers to address outstanding balances, process refunds, and resolve account discrepancies and short payments.
- Investigate and resolve payment disputes and reconcile customer accounts to ensure accurate records.
- Manage assigned receivables by initiating follow-ups, adjusting account balances, and writing off minor variances.
- Collaborate with the collections team to identify effective strategies for resolving overdue accounts.
- Build and sustain positive relationships with clients to encourage prompt payments and facilitate issue resolution.
- Utilize phone and written correspondence to contact clients and pursue overdue balances in a high-volume, deadline-driven environment.
- Escalate unresolved accounts to sales or operations as needed to expedite collections and maintain service standards.
- Deliver attentive customer support to both internal teams and external customers.
- Monitor aging reports and apply consistent efforts to reduce delinquency rates across designated accounts.
- Interpret account trends and generate reports with actionable insights for management to improve collection performance.
- Organize and prioritize collection activities to handle multiple accounts efficiently while maintaining professionalism.
- Contribute to the effectiveness of the Accounts Receivable Department by taking on additional duties and supporting special projects as required.
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