Collections Representative

Our client is seeking a customer-focused Collections Representative to join their growing team.

This position is fully on-site in Dallas, TX (75240) and ideal for someone who enjoys helping customers find solutions, thrives in a fast-paced call environment, and has experience managing past-due accounts while maintaining a professional and respectful approach.

Key Responsibilities

• Contact customers regarding overdue consumer accounts and work toward payment resolution.
• Handle a high volume of inbound and outbound calls daily.
• Negotiate payment arrangements and discuss available options with customers.
• Provide excellent customer service while maintaining positive customer relationships.
• Update account records and document customer interactions accurately.
• Research and locate updated customer contact information when needed.
• Follow company policies, industry regulations, and compliance standards.
• Maintain confidentiality of customer and account information.

Qualifications

• 2+ year of collections, accounts receivable, or related customer service experience.
• Previous call center experience preferred.
• Comfortable managing a high volume of phone-based communication.
• Strong communication, negotiation, and problem-solving skills.
• Proficient with Microsoft Office and basic computer applications.
• High school diploma or equivalent required.
• Bilingual abilities are a plus.