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Patient Financial Services Specialist – Dedham, MA
Our client, a healthcare organization, is seeking a Patient Financial Services Specialist to support financial intake, insurance coordination, and customer service functions. This role involves assisting patients and families with billing questions, verifying insurance coverage, and supporting account-related activities while ensuring clear communication and compassionate service.
Responsibilities
- Serve as a point of contact for patients and families regarding billing, coverage, and financial questions
- Provide clear explanations of insurance benefits, out‑of‑pocket costs, and payment responsibilities
- Support financial intake activities, including verifying insurance and collecting required documentation
- Assist with billing tasks such as statement follow‑up, payment tracking, and basic account reconciliation
- Support insurance‑related tasks, including documentation for renewals or eligibility reviews
Qualifications
- 2+ years of experience in patient financial services, billing, or healthcare customer service
- Experience with state insurance programs or benefits coordination preferred
- Familiarity with electronic health records or billing systems a plus
