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Collections Specialist – Hybrid / Boston, MA
Our client, a growing technology company, is seeking a Collections Specialist to support accounts receivable activities and customer account management. This role focuses on following up on outstanding balances, maintaining account records, and partnering with internal teams to resolve billing-related issues.
Responsibilities
- Contact customers regarding past-due accounts via phone and email.
- Review aging reports and manage collection activities for assigned accounts.
- Maintain accurate account notes and collection records.
- Investigate payment discrepancies and billing issues.
- Collaborate with internal teams to resolve account concerns.
- Provide supporting documentation to customers as needed.
- Participate in team meetings and provide account status updates.
Qualifications
- 2+ years of collections, accounts receivable, or related experience.
- Proficiency with Microsoft Excel and Microsoft Office.
- NetSuite experience preferred.
- Associate’s or Bachelor’s degree preferred.
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