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Billing & Collections Associate – Hybrid / Westwood, MA
Our client, a healthcare organization, is seeking a Billing & Collections Associate to support customer billing and account services. This role focuses on handling account inquiries, resolving billing concerns, processing payments, and maintaining accurate records.
Responsibilities
- Assist customers with billing and account-related inquiries.
- Research and resolve account issues.
- Process payments and follow up on outstanding balances.
- Update customer information and account records.
- Verify coverage and billing details.
- Document interactions and maintain accurate records.
- Ensure compliance with company policies and procedures.
Qualifications
- 3+ years of customer service, billing, collections, or related experience.
- Experience with healthcare billing or insurance processes preferred.
- Epic experience is a plus.
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